Frequently Asked Questions

• Useful telephone numbers
• Flight Arrivals
• Call centre opening hours
• Do I need a Visa?
• Do I need a Passport?
• What are the minimum passport requirements?
• I only have 3 months left on my passport. can I travel?
• What is your policy regarding Unaccompanied Children?
• Expectant mothers, up to how many weeks can I fly?
• Wheelchair passengers, how do I arrange assistance?
• Baggage Allowance, how much can I take with me?
• Can I request Oxygen for use on board?
• What am I not allowed to take on-board the flight?
• Ticketless reservations, how do I get my tickets?
• When do I check in?
• What about flight connections/onward flights?
• Do I need to reconfirm my flight?
• Can I pre-book seats?
• Do I get a meal on my flight?
• If I don’t travel outbound can I still use my return ticket?
• How can I book Car Hire?
• How can I book a Taxi transfer on arrival?
• Why is there a handling charge for credit card payments?

Useful Telephone Numbers

Flight Arrivals

For further information, contact our Customer Support.

Customer Support opening hours

Do I need a visa?

Please contact either our reservations department or the embassy of the destination countries. You may also need a visa to transit certain counties, please check prior to making your reservation.

For further information, contact our Customer Support.

Do I need a passport?

Yes, all passengers must hold a full valid passport for all international and some domestic flights.

Also see passport requirements.

For further information, contact our Customer Support.

What are the minimum passport requirements?

All passengers must hold valid passport with a minimum validity of 6 months remaining on their intended date of return.

For further information, contact our Customer Support.

I only have 3 months left on my passport can I travel?

No, all passengers must hold a full 10 year valid passport with a minimum validity of 6 months remaining on their intended date of return.

For further information, contact our Customer Support.

What is your policy regarding Unaccompanied Children?

Each airline operates its own Unaccompanied child policy, some airlines don't accept passengers under 18 years of age travelling alone. Please check with our reservations department prior to making your reservation as minors cannot be booked online.

For further information, contact our Customer Support.

Expectant mothers?

For the safety and comfort of all pregnant women travelling by air, the regulations vary according to carrier, please check with our reservations department prior to making your reservation.

For further information, contact our Customer Support.

Wheelchair passengers, how do I arrange assistance?

Wheelchair assistance is available on all flights, some carriers may make a charge for his service. After you have made your booking contact our Customer Support who will be pleased to make the final arrangements and advise you of check-in details with wheelchair assistance.

For further information, contact our Customer Support.

Baggage allowance, how much can I take with me?

For further information, contact our Customer Support.

Can I request oxygen for use on board?

For safety reasons passengers are not allowed to bring their own oxygen on board flights. However, a request for oxygen can be made in advance, subject to availability and a fee may be payable, although some airlines do not provide oxygen facilities. The fees are usually set per flight sector, irrespective of this being a one way or return journey and must be paid at the time of booking the oxygen. Fees are not refundable, even if oxygen is not used. Oxygen must be booked in advance and is limited to one bottle of oxygen per flight. Therefore please contact our Customer Support prior to making your reservation.

NB: Passengers must also travel with a letter from their doctor confirming they are fit to travel and advise the airline at least seven days in advance.

For further information, contact our Customer Support.

What am I not allowed to take on-board the flight?

Safety
For the safety of all our passengers, all airlines ban certain articles from passenger baggage. Examples of these items include: (See also Hazardous articles & Materials)

• Liquid in containers larger than 100ml that can fit into a small clear bag, ie 3 small bottles of 100ml approx.
• Flammable liquids and solids such as lighter or heater fuels
• Oxidizing materials such as lighter or heater fuels
• Oxidizing materials such as bleaches and peroxides
• Poisons such as arsenic
• Alkalis and wet cell batteries
• Etiologic agents (bacteria, viruses, etc.)
• Radio-active materials
• Firearms
• Explosives, fireworks and flares
• Compressed gases (flammable, non-flammable and poisonous) such as butane
• Oxygen
• Magnetized materials
• Offensive and irritating materials
• Apparatus containing mercury may only be carried as cargo.

For further information, contact our Customer Support.

Hazardous articles & Materials

• Electronic devices (radios, personal stereos, electronic games and similar devices) - hand baggage only. Mobile phones may not be used onboard any aircraft.
• Lighters and safety matches - hand baggage only.
• Butane powered gas curlers - 1 gas curler per passenger may be carried in either hold or hand baggage, provided the safety cover supplied with it is firmly in place.
• Butane powered travel irons – prohibited.
• Chemical oxygen generators – prohibited.
  (However small gaseous oxygen/air cylinders required for medical use are permitted).
• Christmas crackers - one box per passenger.
• Party poppers – prohibited.
• Animals, including birds and reptiles – prohibited.

Ticketless reservations, how do I get my tickets?

All our web reservations are Ticket less, so at check-in you will need to produce your confirmation number and confiramtion email, which is provided when you make a booking on line. Make a note of this number as it uniquely identifies your booking, as well as the details of your flights. You will also need to show a valid passport (and visa if required). If you do not have the relevant documents and your confirmation number you will not be allowed to board the aircraft.

For further information, contact our Customer Support.

When do I check-in?

Standard opening of check-in desks is three hours prior to departure. Early check-in is greatly recommended. Please make sure you arrive at your check-in counter at least 120 minutes before the scheduled time of your flight. Check-in closes strictly 75 minutes before departure. We reserve the right to cancel your reservation and to deny you boarding without refund if you do not comply with this check-in deadline indicated, we cannot accept responsibility for making alternative travel arrangements.

For further information, contact our Customer Support.

Can I pre-book seats?

Yes, on some services we now offer a seat selection facility allowing the flexibility to choose your specific seat. Please contact our reseravtion department after making your reservation who will be pleased to assist. Not all carriers allow seating requests and those that do usually a charge a fee for this service.

For further information, contact our Customer Support.

If I don’t travel outbound can I still use my return ticket?

No, If you do not travel on your outbound/onward flight(s) your reservation for all flights remaining on the same reservation will be cancelled and no refunds or alternative travel arrangements will be offered.

For further information, contact our Customer Support.

How can I book a Taxi transfer on arrival?

To book a taxi transfer on arrival, please call our Customer Support.

Why is there a handling charge when I book with a credit card?

To defray the substantial administration costs we incur when processing credit cards a handling fee applies to each credit card transaction. Even allowing for this small charge, our fares still represent the best value for money.

For further information, contact our Customer Support.

Do I get a meal on my flight?

This varies by carrier please contact our reservations department whom will be pleased to check what meal if any is available on your flight. Meal requests are not guaranteed, although we endeavour to fulfil all requests where applicable.